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Indian Escapes About Us FAQ Testimonials Enquiry E-Catalogue Call Me Contact Us Feedback   Quick Links The Golden chariot Club Mahindra Jungle Lodges Rent A Car House Boats Honeymoon Packages   Travel Information Payment Option Visit India Information Visa Requirements Car Rental Tariff Weather & Rainfall Important Road Routes Indian State Indian Embassies India's Ranking   FREQUENTLY ASKED QUESTIONS    >> Registration    >> Payment Options    >> Flight Booking    >> Hotel booking    >> Car booking   Registration 1. How do I register with IndianEscapes ? Personal identification To complete air, hotel, car, and other reservations To allow us to contact you for customer service purposes, if necessary To customize the content of our site to strive to meet your specific needs; and/or To make product or other improvements to our site. In addition, we need your e - mail address to confirm your new member registration and each reservation you transact on our site. As a IndianEscapes.com site member you will also occasionally receive updates from us about fare sales in your area, special offers, new IndianEscapes services, and other noteworthy items. However, you may choose at any time to no longer receive these types of e - mail messages. Please see our Opt - Out Policy described below for details. 2. Do I have to register with IndianEscapes ? No – you’re free to search and book flights and hotels on IndianEscapes without registering. If you travel frequently and like our service, though, registering saves you the hassle of typing out your details each time you want to make a booking. By registering, you also have the option of receiving great travel offers (and there are lots) from us by email. 3. How do I change my password? Log in to your account and change your password from the Edit Profile page. 4. I’ve forgotten my password. What do I do? Click on the "forgot password" link on the Member Login Page. Enter your Username & click on Submit. The new password will be emailed to you. 5. What if my password is not recognized? Check your username and password again. And again. Passwords are case sensitive; make sure your caps lock isn’t on. If you’ve forgotten your password, use the link and type in your email address. We’ll then send you instructions on how to reset your password. 6. How do I edit my account information? Log in to your IndianEscapes Account. Thereafter go through each tab and update the necessary account information. Click on the save button. Your account information will be updated. 7. Can I change my Username? The username is a unique identity and cannot be changed. For a new username, you will need to register on the website as a new member. 8. How do I log off of the site when I am finished? Click on < Sign out> on the main menu and you will be logged off. 9. Can I book on IndianEscapes.com if I am a non-resident Indian? Currently IndianEscapes.com caters to Indian residents only. TOP Payment Options 1. What payment options does IndianEscapes have? We accept the following modes of payment for all purchases - credit card, debit card/net banking, cheque, demand draft and cash. We accept the following modes of payment for all purchases - credit card, debit card/net banking, cheque, demand draft and cash. 2. How do I know that my credit card information is safe on your site? Any information you enter when transacting over IndianEscapes is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties. You will notice that when you move from the passenger information page to the payment page, the url changes from http:// to https://. This shows that you are now on a secure channel. 3. What Is the Card Verification Number (CVV) on my credit card? The Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession. 4. Where is the Card Verification Number (CVV) located on my credit card? Visa/MasterCard: Three-digit code after the last four digits of your credit card number on the back of the card within the signature field. American Express: Four-digit number on the front of the card on the right hand side above the card number. 5. Under what name will my purchase be charged on the credit card statement? Your purchase will be charged under IndianEscapes Online Pvt TOP Flight Booking 1. For domestic sectors, which airlines are offered as Full Service airlines? Air India, Indian, Jet Airways, Kingfisher Airlines and Air Sahara are offered as full service airlines. They offer full services including in-flight meals. 2. For domestic sectors, which airlines are offered as "Low Cost Carriers"? Low Cost Carriers presently include only SpiceJet, but we are working on getting more airlines onboard with IndianEscapes Low cost airlines are known for their lower fares and the exclusion of services such as inflight meals. new member registration and each reservation you transact on our site. As a IndianEscapes.com site member you will also occasionally receive updates from us about fare sales in your area, special offers, new IndianEscapes services, and other noteworthy items. However, you may choose at any time to no longer receive these types of e - mail messages. Please see our Opt - Out Policy described below for details. 3. What is meant by direct flights? Direct Flights are where two cities are connected by a single aircraft. Thus flights with none, one or more intermediate stops, but with no change of aircraft are direct flights. Direct Non-stop flights are generally the shortest in duration followed by direct flights with stops. 4. What are indirect flights? Indirect flights are those where transit via intermediate cities are involved. Indirect flights involve change of aircraft. No break of journey is permitted. 5. What is the significance to search Advanced Search in Flights? Advanced Search options allow airline and class specific searches. 6. What are the classes that can be booked? We have designed our system to provide results based on the lowest class upwards. The default class is economy since the largest volume of travel is on economy class, and the best fares are featured under economy. Apart from ECONOMY class which has been provided as a default, the other classes include FIRST, BUSINESS (Also known as CLUB or EXECUTIVE Class) and PREMIUM COACH, which is essentially a Premium Economy Class, below First and Business class but superior to Economy Class. 7. How many passengers can I book at one go? You can book upto a maximum of 7 passengers at one go. However if you have a larger group, we request you to call us on our toll free numbers for further assistance. 8 . What is the policy applicable to a pregnant woman? A pregnant woman is allowed to travel only upto 36 weeks into her pregnancy for both domestic and international travel. It is mandatory to have an 'OK to travel' certificate given by a certified gynaecologist. However every airline has its own policy for travel pertaining to pregnant woman. 9. What is the condition for booking Infants? Infant can be booked on our website, only if accompanied by an adult.Make sure they have valid proof–of–age documents when they’re checking in, and remember that infants must be accompanied by an adult at least 18 years old. To avail of infant fares, the infant must be under 24 months of age throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you need to make a separate booking using a child fare. 10. How are the search results displayed when a search is completed? Results are displayed in the order of cheapest price available upwards. 11. What is the significance of 'Check Rules'? Are the rules the same for all search results? 'Check Rules' is a very important alert because you must know the specific rules regarding the fare that you are considering booking. Certain fares have cancellations and amendment restrictions and it is important to be clear about these rules. Rules will differ from result to result and is laid down by the airline for a particular fare. 12.Can I enter my in-flight meal preferences while booking? Meal Requests can be provided while making the booking. However the same cannot be guaranteed as it is subject to availability. 12. Can I enter my in-flight meal preferences while booking? Meal Requests can be provided while making the booking. However the same cannot be guaranteed as it is subject to availability. 13. Can I make special requests while booking? Special requests such as Wheel Chair or Bassinet requests can be made. However the same cannot be guaranteed as it is subject to availability. 14. Can I enter the frequent flyer number while booking? You can enter the frequent flyer number while making the booking. Please note that mileage points awarded will be dependent on the class of travel as defined by the airline. 15. What is an airline PNR Number? An airline PNR is the Passenger Name Record, and is the reference for the particular booking that is logged in the Airline Reservation System. The airlines will be able to assist you anywhere with the help of PNR. 16. Are air tickets transferable? No. Tickets are strictly non-transferable. They cannot be transferred under any circumstances. 17. What if I require to book an Open Ticket? Currently you cannot book Open Tickets on the IndianEscapes website. 18. Do I need to reconfirm my flight before departure? For domestic flights, reconfirmation is not mandatory. In case of international flights, it is airline dependent, but highly recommended. IndianEscapes will always ensure that your booking (PNR) is reconfirmed for the first outbound sector. While travelling, you will need to contact the airline locally and reconfirm onward or return flights. 19 . What is an amendment? An amendment is a fancy word for a change in your travel plan. You can change the date or time (or both) of your travel; you cannot, however, change the sector(s) on which you’re already booked. For example, if you’re booked on a flight from Mumbai to New Delhi, you can’t change your destination to Goa. 20. Does it cost me anything to make an amendment? Yes, it does. All amendments come at a fee that varies by airline. In addition to this fee, IndianEscapes charges an amendment handling fee of Rs 100 per passenger per sector. We’ll collect these charges from you when we make the changes to your travel plans. We’ll also collect the difference in fare, if any, applicable when the amendment is made. 21. Can I do any last minute amendments at the airport? Generally last minute amendments can be done directly with the airline or at the airport. When you speak to the airline, ensure that you have the PNR number provided to you. However please note that these will be subject to the Fare Rules & restrictions applicable for the fare/ticket in question. 22. What is the checked baggage allowance prescribed by the airlines? As per airlines restrictions/limitation on baggage, if you travel economy class, you will be permitted to check-in 20 kg per person. For Business Class this would be 30 kg and for first class 40 kg. • However, for USA & Canada, two pieces of checked-in baggage weigh not exceeding 23 kg each and the total dimensions (length, height and width) not exceeding 158 cm. Exceeding the maximum permitted baggage allowances will entail excess baggage charges. 23. What is the cabin baggage allowance prescribed by the airlines? Generally, airlines permit one piece of hand luggage weighing upto 7 kg, with set dimensions 115 cm (length 50 cm + height 45 cm + width 20 cm). Indian Government regulations permit ONLY ONE piece of cabin baggage per adult passenger. A laptop will be permitted in lieu of hand luggage but one piece of hand luggage plus a laptop will not be permitted as cabin baggage. Exceeding the maximum permitted baggage allowances will entail excess baggage charges. 24. What if my baggage is lost, stolen or delayed? In such a situation, immediately report the loss or delay to the concerned airline counter at the destination and file an indemnity report and submit it at the same counter. 25.  How do I know my reservation was booked? You will receive an SMS and email on confirmation of your booking with IndianEscapes 26. How do I confirm my seat assignments? This facility is available only for frequent fliers and business class passengers, otherwise you can request for seats at the check-in counter. 27 . Is there a cancellation policy for flights booked on IndianEscapes ? Yes, each airline has different cancellation charges. They are mentioned on the booking page at the time of making reservation. IndianEscapes charges Rs.200 as administration charges for this. 28.  How do I cancel a flight reservation? Please  email us at support@IndianEscapes.com TOP Hotel Bookings 1. How do I know my reservation was booked? We’ll send you an email confirmation for your hotel booking. 2. Do I need to confirm my reservation? No, you don’t. If you really want to, though, contact us at support@IndianEscapes.com to confirm your reservation. You can also contact the hotel directly if you prefer. 3. How do I modify a hotel reservation? IndianEscapes doesn’t support modifications to hotel reservations. You’ll have to cancel your existing reservation and make a new one. 4. What’s the cancellation policy? Will my credit card be charged if I don’t cancel my reservation? Cancellation policies vary by hotel and are there to avoid holding a room for a guest who’s not going to use it. If you don’t cancel your reservation within the allotted cancellation period, the hotel will charge a penalty (usually one night’s room charge plus tax) to the credit card provided to reserve the room. Be sure to review the cancellation policy for your hotel carefully when you’re making your booking. If you have questions about the cancellation policy for your particular hotel reservation, contact our Customer Support team for assistance. For non–cancelable reservations, no changes or cancellations are allowed once a confirmation number is issued. 5. My cancellation policy reads "Cancel 24 hours prior to arrival" and I planned on checking in at 11:00 pm. Can I cancel  my  reservation by 11:00 pm the day before I planned to arrive? Cancellation policies are based on the hotel’s check–in time, not your projected arrival time. The normal hotel check–in period extends until 2:00 pm local hotel time on the day of your arrival. If your hotel cancellation policy indicates a 24 hour cancellation policy, it means you must cancel your reservation by 2:00 pm local hotel time the day before you planned to arrive. 6. What if I don’t get a confirmation at the time of booking? If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation. If you don’t get an email confirmation within ten minutes, let us know at support@IndianEscapes.com and we’ll send you your confirmation details. 7.  I didn’t get an email confirmation. What do I do? If you don’t receive an email after making a reservation, it could be that we have the wrong email address on file or your Internet Service Provider blocked the email thinking it was spam (junk mail? from us? perish the thought). Check your spam folder, just in case, and add our email address – support@IndianEscapes.com – to your address book so that it doesn’t get filtered out next time. In the meantime, contact us at support@IndianEscapes.com so we can send you an email confirmation. Be sure to include the following information: 1. The name the reservation was booked under 2. The hotel name and location (city) 3. The check–in/check–out dates 8. How long will it take for the hotel to have my reservation information? The time it takes for a hotel to get your reservation information will vary by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel reservation department is closed). Note that this doesn’t apply to bookings made for the same day. There are certain reservations that are booked out of an allotment. These rooms are guaranteed and must be paid for when you check out of the hotel. In some cases the hotel won’t have your name on the reservation until approximately 24 hours before you arrive. 9. What is my hotel’s check–in time? Typically, the hotel check–in time is after 2:00 pm (local hotel time). Check with your specific hotel for its exact check–in time. 10. Will the hotel hold my room if I’m arriving late? Since your reservation is guaranteed with a credit card, the hotel is obliged to hold your room until 7:00 am the day after your planned arrival date. 11. Can more than two adults stay in one room? Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra–guest charges and the maximum number of people allowed in the room you’ve booked 12. Our children will be traveling with us – do they stay for free? When making your booking, select the number of children traveling with you from the 'Children' drop–down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search. 13. How do I get a receipt for my hotel room? Your email confirmation is your receipt, so keep a copy of it for your records. If you need a duplicate copy, contact our Customer Support Team with the following information: the guest’s first & last name, the check–in & check–out dates, and the name of the hotel, and we’ll send you an email confirmation of your reservation. 14. Will my credit card be charged when I book my reservation? This varies with the type of rate and hotel you select. Normally, your credit card will be charged immediately for all reservations made through our website or over the phone. This guarantees your reservation as well as the rate. TOP Car Booking 1. How are cars classified into various types? A car category is the classification system of cars in the fleet based on size and number of doors. Cars are segregated into classes, and then into types. The following are the types Mini, Economy, Compact, Intermediate, Standard, Full Size, Premium, Luxury & Special. 2. Can I choose the vehicle model? All vehicles are priced, booked and controlled by vehicle category, not by vehicle make or model. Thus only the category reserved is guaranteed. The availability of individual vehicle groups and models will vary from location to locations. 3. What are the age limit requirements for self drive car rentals? A minimum and maximum age of renter applies to all rentals. The minimum age is usually 25 and the maximum 75. There is a 'Car Policy' which may allow drivers between the ages of 18-20 & 21-25 on application of a 'Young Drivers Surcharge'. 4. What are the license requirements for the driver of self driven car rentals? Renters must present a full and valid national (country of residence) licence at the time of rental, as well as an International Drivers Permit IDP for travel to foreign countries. All drivers must have held the national licence for a minimum of 12 months. 5. What is an International Driving License? An International Driving Permit (IDP) allows you to drive a private motor vehicle overseas when accompanied by a valid national driving licence, and are valid for 12 months from the date of issue. 6. What are the requirements for obtaining an International Driving License? An International Driving Permit is issued from nominated authorities in ones resident country, against an existing national driving license (All drivers must have held this for a minimum of 12 months). The following documentation must be furnished at the time of application Valid Driving Licence Issued, Proof of Address - Attested Copy, Birth Certificate - Attested Copy, Valid Passport, Valid Visa, Requisite Fee, Two Passport Sized Photographs. Please check the exact fee and opening hours from the issuing authority. 7.  Along with the rental, what are the possible mandatory charges? Some of the possible mandatory charges as applicable include. Mileage/Kilometre Charge - An additional charge relating to the total distance driven may apply. VAT (Value Added Tax) or any other local taxes/surcharges as imposed by the country of rental on services provided. Other applicable fees/charges such as Vehicle Licence Fee & Airport Service Charge if applicable. 8.  If I have a child traveling with me, what additional equipment is required for self driven car rentals? Child Seats will be required in this case. This is mandatory in most countries and must be requested at the time of booking. Rear-facing infant seats should be used for infants up to 22 pounds. Toddler safety seats are approved for children up to 40 pounds. For older children, weighing more than 40 pounds, you should reserve a child booster seat. 9.  What documents must be presented on picking up the car? Valid Driving Licence issued by your country of residence & the International Driving Permit. A Valid Credit Card must be presented for the charges which have not been prepaid (extras, refuelling charge, excess due in case of damage to or loss of the rented vehicle). An imprint will be made or deposit collected at this time. Please note that debit cards, cash deposits or cheques are not accepted. An identification document (passport) will also be required for verification. All Additional Drivers also must furnish the above mentioned documentation. 10. Can I return the car to another location? Some Rental Companies allow you to drop off their car at their other locations in town, in other cities or even other states. You will need to check if it is allowed in your case. Often a charge would apply for this convenience. 11. What should I do if I am involved in an accident? In case of an accident you must first contact the police to complete an accident report. Then you must immediately contact the location from which the car was rented. You can find location phone information on your reservation confirmation or on the front or back of your rental agreement. If the rental location is closed, call the 24-hour assistance toll-free numbers provided at the time of rental. 12. What are the luggage restrictions that apply? For services where you have luggage with you, it is your responsibility to ensure that a large enough vehicle is booked to accommodate all luggage. If you bring extra luggage that cannot fit in the vehicle, you will need to cover any additional costs incurred in transferring your luggage. Please note that Porterage & Tips are not included. 13.  What should I do if I am involved in an accident? This varies with the type of rate and hotel you select. Normally, your credit card will be charged immediately for all reservations made through our website or over the phone. This guarantees your reservation as well as the rate. TOP

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